Customer Service Representative - Rockpanel A/S - NO LONGER VACANT



Peeq ApS recruiting on behalf of Rockpanel A/S

Do you speak English fluently and do you live in the area of Hedehusene? Do you speak multiple languages ​​fluently and are you willing to join us, providing world class service to our customers? Then this job has your name on it. Welcome to Rockpanel.


This is who we are

Rockpanel is part of the ROCKWOOL Group and is offering advanced stone wool based cladding material providing freedom in the design of facades as well as detailing and applications around the roof.

This is the role

As Customer Services Representative, you build up sustainable relationships of trust with our UK customers and provide them of product and service information by phone or email. You handle timely and accurate the order entry, monitor the order fulfillment process, credit management and secure the agreed delivery service for the UK market. You handle complaints by providing appropriate solutions and alternatives and follow up to ensure resolution. You will also prepare quotations per the sales agreement. In terms of efficiency, optimization and quality, you identify and implement initiatives to improve services and processes.

You will be working closely with the sales team in the UK and occasionally join the sales meeting in the UK.  The Customer Service Representative reports to the Customer Service Manager.

This is what you offer

  • Diploma Secondary or Higher Vocational Education;
  • Fluent in English;
  • Additional fluent language skills in Danish and/or Swedish is a plus;
  • Commercial affinity;
  • Good knowledge of Microsoft Office;
  • The willingness and ability to work fulltime.

As a person, you are flexible and pro-active, you have a service oriented attitude, excellent communication skills and an eye for details. You are very accurate and International oriented.

This is what we offer

A challenging job within a very professional and ambitious company with high quality, innovative products. There is much room for entrepreneurship and personal development. We are proud of our friendly culture where teamwork and a down to earth attitude are common. All is supported by a competitive benefits package with pension, holiday allowance and travel arrangements. Next to that we offer other non-financial perks like a very active staff association, a staff restaurant and above all, a two-day product training.


If you recognize yourself in this profile and in this challenge, we kindly invite you to apply, by providing us with an English version of your resume and motivation letter by sending it to: Please mark your application "Customer Service - Rockpanel"

For further information you are welcome to contact Helle Dybdahl-Eriksen, Partner at  Peeq ApS at tlph. no. +45 22 30 52 90.

"At the ROCKWOOL Group, we are committed to enriching the lives of everyone who comes into contact with our solutions. Our expertise is perfectly suited to tackle many of today's biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world's needs, while supporting our stakeholders in reducing their own carbon footprint.

Stone wool is a versatile material and forms the basis of all our businesses. With approx. 10,500 passionate colleagues in 38 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore. We encourage you to join our team!

About Peeq

In Peeq we specialize in search and recruitment solutions. We have many years of experience from both the employer and consultant side, and we know the importance of our clients being heard and that we deliver the right candidate the first time and on time. This you will notice whether you are a client or a candidate - We work seriously and wholeheartedly from a platform that ensures the unique match. Read more about Peeq at